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Soma Chiropractic has a practice-based complaints procedure for patients and visitors. Most concerns can usually be resolved quickly and informally at the time they arise. However, where this is not possible, this procedure explains how complaints will be handled.
There may occasionally be situations that cannot be dealt with directly by the practice for legal or other reasons. If this applies, you will be informed and provided with details of the appropriate organisation to contact.
If you wish to make a complaint, please contact Soma Chiropractic in writing with details of your concerns. Complaints can be sent by email or post.
We aim to acknowledge complaints within 2 working days and provide a response or arrange a discussion within 10 working days where possible.
If you would prefer to discuss your concerns by phone or in person initially, this can also be arranged.
Patient confidentiality is always respected. If someone is making a complaint on behalf of another person, written consent from the patient will normally be required before the matter can be discussed. If the patient is 16 years or younger, we will require authority in writing from a legal guardian.
If you are not satisfied with the outcome of your complaint, you may contact the:
United Chiropractic Association
Peer and Ethics Committee
Unit 57 Basepoint Centre, Metcalf Way, Crawley, RH11 7XX
Telephone: 01293 817175
You may also raise a formal complaint with the:
General Chiropractic Council
44 Wicklow Street, London WC1X 9HL
The outcome of any complaint investigation will be confirmed in writing.